Contact Us
We read every message. The fastest way to reach us is by email, and the more detail you include, the faster we can help.
What can we help with?
Report an outdated limit or fee
An airline changed its carry-on size, weight limit or bag fees? Tell us and we will check the official page and update the site.
Email usFeedback and ideas
Something confusing, a feature you would like, or an airline we do not cover yet.
Email usPartnerships and advertising
Business, media and advertising enquiries.
Email usPrivacy requests
Questions about your data or a request under the GDPR, the UK GDPR or US state privacy laws.
Email us
Reporting a change in an airline’s rules
Reports from travellers help us catch changes quickly. To let us verify and fix it in one go, please include:
- the airline and the bag type (carry-on, personal item or checked bag);
- a link to the airline’s official page that shows the new rule;
- what our site shows and what the airline says, for example "site says 55 × 40 × 20 cm, airline now says 55 × 40 × 23 cm";
- if it matters, the route, fare or cabin the rule applies to.
We check every report against the airline’s official page before changing anything, so the site stays accurate for everyone.
What we cannot help with
Carry On Size Checker is an independent information site, not an airline or travel agency. We cannot see or change bookings, add bags, issue refunds, trace lost luggage or overturn a decision made at the airport. For those, please contact your airline directly. Each airline page on our site links to that airline’s official baggage page.
Before you write
Many questions are already answered on the site:
- compare every airline at once in the carry-on size chart or the personal item size chart;
- see checked bag weight and size limits in the checked bag size chart;
- learn how airlines measure bags in our guides;
- read how the site works and where the numbers come from on the About page.
Your privacy
When you email us, we use your address and message only to reply and to fix any problem you report. We do not add you to a mailing list or share your message with advertisers. See our Privacy Policy for details.